Our Experience

Iceland's Volcanic Ash Disruption

by Moderator April 2010 - last edited February 2013 by Community Manager

We're in a period of unprecedented air traffic disruption and now doesn't seem like a particularly appropriate time to start raving about the joys of travel. Instead, we just want to offer our sympathies to those travellers who have had to shelve their plans and those who are stranded overseas, and let you know how we're dealing with the fallout from Iceland's increasingly temperamental Eyjafjallajökull volcano.

 

Virgin Atlantic Passengers

People waiting to travel or who have family and friends stranded in distant locations are understandably frustrated and anxious. At Virgin Atlantic we're working on a plan to re-establish our normal flying programme as soon as we possibly can, as well as a recovery strategy to bring passengers back to their country of residence, both of which are dependent on further confirmation and instructions from NATS (National Air Traffic Services).

 

As you can imagine, our phone lines are extremely busy at the moment, even with an additional 300 volunteers, and we would urge all our passengers to visit our website for the most up-to-date information in the first instance. If you use Twitter or Facebook, regular updates are being posted on Virgin Atlantic's respective pages, here and here.

 

Suggestions for Other Travellers

In the meantime, we've updated our own Twitter stream down the left hand side of this page (hover over the icons) and it now shows a live update of all tweets containing the hashtags #ridesharing, #carpooling and #roadsharing. Roadsharing and Carpoolworld are websites that offer a free carpooling service, so if you're going to be making a road journey and have some extra space, or you're a stranded passenger looking to get from A to B, either of these would be a great place to start.

 

If you have any other suggestions for similar schemes, accommodation advice, or you're able to offer your services to help people reach their destination while the restrictions are still imposed, then please do take advantage of the space below and leave them in the comments - we'll be happy to update this post accordingly.


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Comments
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Ella April 2010
You could try http://www.airbnb.com/ they have rooms to rent from local people in 125 countries around the world according to their website.
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April 2010
Wow - that is an absolutely stunning shot! *instant click*
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About the author: Maxine

Maxine Sheppard

Maxine is the editor of the Virgin Atlantic blog. Travel and music are her joint first loves, and despite having written for Virgin for more years than she cares to remember she still loves nothing more than jumping on a plane in search of new sights and new sounds.